Recover your Facebook account if you can't access your account email address or mobile phone number
This article is for people who are having problems logging into Facebook because they no longer have access to the email address or mobile phone number on their account. If you can access your account email or phone, learn how to reset your password.
If you suspect your account was hacked, visit on a device you’ve used to log into Facebook before.
First, try this link#
You may be able to recover your account by visiting , even if you’re not sure whether your account was compromised.
If that didn't work, try these steps#
If you don’t have access to the email address or mobile phone number associated with your Facebook account — maybe because you were hacked and your password was changed, or you lost or forgot them — try these steps to recover your account:
- Try using a different mobile phone number or email address, which you might have forgotten are associated with your account.
- Double check that you’ve entered your mobile phone number or email correctly at login. If you’re entering a mobile phone number, try including the country code. For example, +1 is
Felsöka att hitta ditt konto på
Testa de här tipsen om du har problem med att logga in på kontot från :
- Prova att ange alla e-postadresser eller mobilnummer som du haft (ange en adress eller ett nummer åt gången). Det kan hända att du lagt till en gammal e-postadress eller ett gammalt mobilnummer för kontot och glömt det.
- Prova att ange varianter av ditt namn, ifall att du registrerat dig med ett smeknamn.
- Ange ditt användarnamn om du har skapat ett sådant. Användarnamnet är din personliga URL-adress på Facebook: Om du inte kommer ihåg ditt användarnamn kan du be en vän gå till din profil och skicka dig användarnamnet i webbläsarens adressfält.
- Be en av dina Facebook-vänner att titta på avsnittet Om i din profil och skicka dig e-postadressen eller mobilnumret som visas i avsnittet Kontaktuppgifter.
- Om du uppmanas att ange en väns namn ska du försöka med andra vänner om det inte går att lokalisera ett konto med den första vännen som du har angett. Kom ihåg att ange din väns fullständiga namn och inte bara förnamnet.
Om du misstänker att ditt konto har hackats besöker du på en enhet som du har använt för att logga in på Facebook tidigare.
Recover your Facebook account if you can’t log in
If you suspect your account was hacked, visit on a device you’ve used to log into Facebook before.
If you can access the email address or mobile phone number you use to log in#
If you're still able to get emails and text messages from us, try following the steps to reset your password.
If you aren’t receiving codes from us to reset your password:
- Make sure the code hasn’t gone into your spam or junk folder.
- Check your connection. You’ll need a signal to receive the code.
- Wait a few minutes, then try requesting a new code.
If you no longer have access to your account email address or mobile phone number#
If you can’t receive emails or text messages from us, maybe because you lost or upgraded your phone or your email account was hacked, learn how to recover your account if you can't access the email or phone number on your account.
If you think your account was hacked#
Learn what to do if you think the reason you can’t log in is because your account has been hacked.
Recover your Facebook account if you can't log in
If you suspect that your account was hacked, visit on a device that you've used to log in to Facebook before.
If you can access the email address or mobile phone number that you use to log in#
If you're still able to get emails and text messages from us, try following the steps to reset your password.
If you aren't receiving codes from us to reset your password:
- Make sure that the code hasn't gone into your spam or junk folder.
- Check your connection. You'll need a signal to receive the code.
- Wait a few minutes and then try requesting a new code.
If you no longer have access to your account email address or mobile phone number#
If you can't receive emails or text messages from us, maybe because you lost or upgraded your phone or your email account was hacked, learn how to recover your account if you can't access the email address or phone number on your account.
If you think your account was hacked#
Learn what to do if you think the reason why you can't log in is because your account has been hacked.
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